Remote Support
Fast, secure remote help from a real engineer, only ever when you ask for it.
How remote support works
Our remote support lets one of our engineers see your screen and fix many issues without visiting site. It only ever runs when you start it and read us a one-time code over the phone.
- Call us on 01455 286202 and speak to an engineer.
- When the engineer asks, download and open the remote support tool below.
- Read the engineer the code it shows. The session only starts after you do.
- You can see everything we do, and you can end the session at any time.
Only run it when we ask
We will never call you out of the blue and ask you to run remote support. If someone contacts you unexpectedly claiming to be from Parkway and asks for remote access, hang up and call us on 01455 286202. Only download and run the tool when you have called us and an engineer has asked you to.
Downloads AnyDesk for Windows. Only run it when a Parkway engineer has asked you to.
Need Help Now?
Call our team and we'll get you back up and running.