Microsoft Teams Calling
Turn Microsoft Teams into your business phone system, so your team calls customers from the app they already use all day.
Calling, built into Teams
If your business already runs on Microsoft Teams for chat and meetings, Teams calling adds a proper phone line to it. Staff make and receive external calls, with your business numbers, straight from Teams on their computer or mobile, with no separate phone system to learn.
We connect Teams to the public phone network and configure the call handling you need, so Teams becomes a full business phone system rather than just an internal chat tool.
Is Teams calling right for you?
Teams calling suits businesses already committed to Microsoft 365 and Teams, with staff who live in the app. If you want physical reception phones, complex call centre features or a mix of users, a hosted VoIP system may fit better, or we can run both together. We'll give you an honest recommendation rather than pushing one product.
Frequently asked questions
Q: Do we need specific Microsoft licences?
Teams calling needs the right Microsoft 365 and Teams Phone licensing. We'll check what you have and tell you exactly what is required, with no surprises.
Can we keep our existing numbers?
Yes. Your current business numbers port across so customers reach you as normal.
Can staff still use desk phones?
Yes, Teams-certified desk phones are available where people want a handset, alongside the app.
What if we are not fully on Microsoft 365?
Then a hosted VoIP system is usually the better route. We'll advise honestly based on your setup.
Book a free line & phone audit
No pressure, no jargon. We'll review your lines, phones and contracts and show you the options.